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My door is brand new but not working properly! What should I do?

Please verify that the shipping carton is not wrinkled or crushed. The item might have gotten damaged in the shipping process. If that has happened, please return your product immediately. If the frame or sliding panel is bent, the door will not work properly. If this is the case, do not install the door. Reach out to us at [email protected] and send the item back.

How do I maintain the Run-Chicken Automatic Coop Door?

The doors are made from high quality aluminum. Please do not oil or grease any of the components because they do not need it. The Light Sensor works with natural light and is designed with a Universal Plug and Play concept, so there is no need for any additional assembly or disassembly. Once a year, you will probably need to change the battery according to the blinking red light on the drive’s unit box (for the changing of batteries, please refer to the product and installation manual, ask us by email at [email protected], or contact us via our social media channels, linked on our website).

The door’s tracks can become clogged with dirt and sand, particularly on rainy days, as the mixture of water and dirt can clog the tracks, and the door may fail to open or close. We recommend putting woodchips or other protective material on the ground around the door to avoid this possible issue. This is not an issue for chicken breeders who have a ramp leading up to the door and whose door does not touch the floor. As far as maintenance goes, a clean with a damp cloth once in a while and sweeping away debris under the door will ensure it can continue to operate securely.

The door opens too late or closes too early.

I have set up the Run-Chicken Automatic Coop Door, but the unit is completely lifeless. What’s gone wrong?

All of our units are thoroughly tested before they leave the factory. If this happens, please write to us at [email protected].

I have set the door’s timer; however, it is not fully opening/closing. Why is this?

When performing a door-time setup, you must complete the activity at the exact time that you want the door to open every morning. Please reach out to customer support if you have further problems.

What should I do if the door binds or jams?

The door will try to close itself. If you press the test button momentarily, the door must completely open or shut without reversing and retrying.

The door frame is warped, and the door stopped working.

Please check if your screws are in the wall properly; you will have to re-screw them to fix the problem. If the damage is unrepairable, please contact us 24/7 at [email protected].

My chicken coop door is out of its one-year warranty – can I still get it repaired or changed?

If the item is out of warranty but can be repaired, we are happy to do so at a cost determined by our manager through customer support (plus associated shipping charges). If the item is out of warranty but cannot be repaired, we can offer you a discount on a new Run-Chicken Automatic Coop Door.

The Run-Chicken Automatic Coop Door does not respond when I push the button. What can I do?

Make sure you have a full battery. For further information, please contact us 24/7 at [email protected]

Is it possible to install the Run-Chicken Automatic Coop Door horizontally instead of vertically?

We do not recommend installing the Run-Chicken Automatic Coop Door horizontally. We have tested a horizontal installment and found it to shorten the lifespan of our product, as over time, the product becomes unstable and unreliable. It will work in a horizontal position but not well. You also must clean it regularly, especially the side rails, because debris and dust can collect inside that can cause the product to malfunction.

Why do your Run-Chicken Automatic Coop Doors have little holes in them – can you fix that?

Easily. Other customers have solved the problem and love it. Because of our door’s lift design, our doors have the small holes in them to help lift the doors smoothly. We suggest that you seal them with adhesive tape on the back of the door along the entire length of the door rack. Before sticking the tape, clean the surface thoroughly with alcohol so that the tape adheres well

My Run-Chicken Automatic Coop Door has frozen in winter weather and does not move up and down. What should I do?

Please see the instruction manual, which was provided with the product and can be viewed on our website. There, you can follow instructions to utilize the product’s test button mode and command the door to go up and down. We also recommend a canopy over your door to protect it from heavy snow.

Can I install my Run-Chicken Automatic Coop Door inside a building?

Yes, the T50 model has that option. You can set the opening time with the test button’s green light. You can find the instructions for that in the instruction manual.


Why is the low battery warning light flashing, even though I have just replaced the batteries?

The LED light works on a voltage basis and cannot give a false reading. Please check that the replacement batteries used are of a high quality (Duracell or Panasonic), new, and fully charged.

After changing the batteries, I am still getting nothing on the screen, or the red LED light is still lit permanently on the front panel.

Check that all batteries are inserted correctly. If so, change all AA batteries (Duracell or Panasonic) to a new set. If you are only changing one battery, the unit will not work, as it won’t generate enough power. In order to access the other two batteries, you will need to take the battery out. However, if the problem continues despite changing all the batteries, then please contact our customer service ([email protected]) for more information.

How do I open the drive unit’s box?

When facing the unit, unscrew the four screws on the black drive unit. Remove the drive unit and check if the batteries are inside (replace the batteries when needed following this step). Press the test switch to see if the device is up and running.

Will my Run-Chicken Automatic Coop Door function properly in the cold weather?

Yes, depending on the temperature. Usable environmental conditions for the door are between −15 °F to 140 °F (−26 °C to 60 °C). The Run-Chicken Automatic Coop Door can withstand these temperatures, but for the sake of your chickens, you should insulate your coop, use heat lamps if needed, and heat the water to keep it from freezing. This will ensure that your chickens and the door will be very happy.


Why isn’t the Light Sensor on my Run-Chicken Automatic Coop Door working?

Your Light Sensor is designed to activate your door over a gradual light change so that it does not open the door in a lightning storm or in car headlights, for example. The sensor takes a regular average reading to account for this. Covering the Light Sensor with your hand will activate it. Also, please note that if your Run-Chicken Automatic Coop Door is positioned near a floodlight or streetlight, this may affect the sensor, so you may need to orient it in a position with less ambient light.

Help! The door does not automatically open or close, but it manually opens and closes!

Momentarily push the button. Push again, if necessary, to put the door in the proper calibration. For further information, please contact us 24/7 at [email protected]

My coop already has a door installed, and we are looking to install a door on the inside of the coop—can we do this?

Yes, you can. You can set the time of opening manually with the button’s green light. You can find the instructions for that in the instruction manual.


Can I delay the morning opening time?

Yes, please see the instruction manual for how to set the time using the button.

I want to manually open the door, but I want it to automatically shut in the evening. Can the Run-Chicken Automatic Coop Door do that?

Yes, you can open the door manually with the button, and in the evening, it will close automatically.

My battery has only lasted for a couple of months—why is this?

Please contact our customer service 24/7 at [email protected] and send a picture of your installation so that we can see the problem.

Can you adjust the evening closing time like you can in the morning?

Absolutely, you can adjust the evening closing door time with the button. Please see the instruction manual.


Is it possible to purchase replacement parts?

Yes, parts are available (subject to availability). Please note that if the unit is one of the older models, we have limited parts available. Please contact our customer service at [email protected], who will find the best solution for you.

Can I order replacement parts for my door?

Yes, we stock all the replacement parts for the Run-Chicken Automatic Coop Door. The product is designed with the customer in mind to ensure parts can be easily replaced so that you can enjoy your chicken-raising activities. For further information, please contact us 24/7 at [email protected].

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